Thanks for shopping at OZPACK!
Are you not entirely satisfied with your purchase? We are here to help.
Ozpack products that are purchased online (excluding promotional or sale items) can be returned within 7 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Ozpack.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Please note that customers are responsible for all shipping expenses on the return of Ozpack product.
Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Any questions on how to return your item to us? You can contact us directly from firstname.lastname@example.org.