Return Policy

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Not completely satisfied with your purchase? We are here to help.


Ozpack products purchased online (excluding promotional and final sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding all shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original tags. The condition of the product is left at the discretion of Ozpack.

Your item needs to have the original receipt or proof of purchase enclosed.


Once we receive your returned Ozpack, we will inspect it and notify you that we have received your return. We will inform you on the status of your refund as soon as possible.

If your return is approved, a refund will be initiated to your original method of payment. You will receive the credit within 7-10 business days, depending on your card issuer's policies.


If you wish to exchange your Ozpack, we recommend our customers place a new order and return the original order, as we cannot guarantee the item will be in stock at the time of the exchange. 


Please note that customers are responsible for all shipping expenses on the return of an Ozpack product.

Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

Any questions on how to return your item? You can contact us directly at