PLEASE NOTE: ORDERS LEAVE THE WAREHOUSE IN 1-3 BUSINESS DAYS DEPENDING ON ORDER VOLUME.
Orders from North America are estimated to arrive approximately 10 to 12 business days after shipping from the warehouse. Shipping to select rural or remote destinations may result in extended shipping times.
Shipping services for Ozpack customers are provided by Canada Post within Canadian borders and territories. For orders from the United States, shipments will be handled by FedEx. All orders are delivered with the standard (ground) parcel services. Shipping rates are flat and determined based on the province that the order is being shipped to.
For orders outside North America, we are unable to provide a tracking number and additional shipping rates may apply. The estimated time of arrival is approximately 14 to 16 business days.
Ozpack is not responsible for any delays in the shipment due to harsh weather conditions. We do not accept liability for any damages occurring during the shipment process.
However, Ozpack is responsible for delivering the ordered item only to the specified shipping address by the customer. If the shipping address declared at the time of checkout is incorrect, customers must contact us to correct the mistake before they receive shipment confirmation notice (e-mail containing the tracking number). Ozpack cannot be held accountable for the loss of the item during delivery if the address is incorrect.